Owen Photoz is dedicated to ensuring your satisfaction with every purchase of our photography equipment. We strive to offer products of the highest quality, but if for any reason you are not satisfied with your purchase, please review our Return and Refund Policy below. We value your feedback and are here to assist you with any concerns. All customer communication regarding returns and refunds must be conducted via email at [email protected]. We aim to respond promptly to all inquiries. Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain items such as perishable goods, intimate items, or custom orders are non-returnable. Please email us to confirm if your item is eligible for return. Requesting a Return To initiate a return, contact us at [email protected] within 30 days of receiving your item. Please include your order number and a brief description of the issue. Our team will review your request and provide further instructions. Return Shipping Customers are responsible for the cost of return shipping unless otherwise agreed upon with our team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Processing Refunds Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your payment provider. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] for further assistance. Contact Information If you have any questions about our Return and Refund Policy, please contact us at [email protected]. Our team is here to help ensure you have a positive shopping experience with Owen Photoz. Thank you for choosing us for your photography equipment needs.