Owen Photoz is committed to delivering your photography equipment to your doorstep, no matter where you are in the world. We pride ourselves on providing a seamless and reliable shipping experience for our valued customers. Our delivery service is managed by trusted couriers who ensure your items reach you safely and efficiently. Deliveries are made directly to the address you provide at checkout, with handover typically occurring in person, offering peace of mind that your equipment arrives securely. Delivery Timeline Delivery times may vary based on your location and the specific item ordered. Most orders are processed within 1-2 business days and shipped promptly thereafter. While we strive for timely delivery, unforeseen delays may occur due to customs clearance or other external factors. Order Tracking Once your order is dispatched, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your shipment in real time, providing transparency and assurance throughout the delivery process. Customs and Import International customers should be aware that deliveries might be subject to local customs procedures, which can impact delivery timelines. We recommend contacting your local customs office for detailed information. Shipping Inquiries Our team is dedicated to assisting you with any shipping-related questions or concerns. For personalized support, please email us at [email protected]. We aim to respond to all inquiries promptly, ensuring you receive the information you need. Damaged or Missing Items In the rare event that your order arrives damaged or items are missing, please contact us immediately via email. Provide your order details and a description of the issue, and we will work swiftly to resolve the matter to your satisfaction. Thank you for choosing Owen Photoz. We are delighted to serve photography enthusiasts worldwide, delivering exceptional equipment and service every step of the way.